1.0 Client Management

• A weekly status report will be provided on major projects/multiple project accounts

• Ensure that all calls and emails are responded to by the end of the day

• Keep the client up to date on relevant information re: jobs in progress

• Provide alternative solutions for any issues that may occur

• Pre-inform client of all team absences that are relevant to major projects, provide detailed handover notes where applicable

2.0 Project Management

• A detailed timing plan will be presented with concepts. This will be updated and redistributed whenever relevant (i.e. Client change requests)

• Project and production timing plans will be adhered to and in the event of milestones being missed, a revised timing plan will be provided. Any changes to ultimate delivery will be discussed and agreed with the Client

• Ao Collaboration will always aim to meet the original deadline. Where this is not possible potential alternative solutions will be provided

3.0 Production Costs

• A cost estimate will be presented for the Client to approve

• Ao Collaboration will proceed with the relevant actions following written approval of costs

• A project will be delivered on budget, in the event of a concept being over budget, an alternative on-budget alternative solution will be provided

• Ao Collaboration will always aim to meet the original deadline. Where this is not possible potential alternative solutions will be provided

4.0 In-Scope Support

• Ao Collaboration will provide a full in-scope support after the launch date of a project

• In-scope support will include a post-launch review from both Ao Collaboration and the Client, after which any bugs and errors will be addressed

• In-scope support will not include any further changes to the initial project scope

• Any further changes and/or new functionality requests will be quoted separately as a Phase 2 project

5.0 Post-Launch Support

• Ao Collaboration seeks to acknowledge all new Client requests within 2 business days when submitted via Slack channel

• Response time cannot be guaranteed if requests are sent through via email, voicemail, or text message

• Ao Collaboration does not currently offer escalation options

6.0 Pricing

Our pay-as-you-go hourly rate is $120 + GST. We also offer Subscription options (all pricing is GST excl.).

7.0 Billing

Any changes to project costs will be discussed with the Client and documented

• A final cost estimate will be provided at the end of the scoping phase

• The Client will be charged a Scoping Fee of $165 + GST whenever a project does not go past the scoping phase

• The final cost estimate will include a Project Contingency. The Project Contingency will be 30% of the total cost of the project and will be pre-approved by the Client upon approval of the project

• The Project Contingency will not be used until Ao Collaboration has notified the Client that the project budget has reached the Contingency area

• All projects will need a 40% Deposit at the beginning of the job, and the rest will be billed at project launch

• Particularly big or complex projects that require an Agile approach will require for Ao Collaboration and the Client to agree on a preferred payment plan prior to the start of the project (i.e. instalments, hourly rate)

8.0 Payments

Payments can be made via bank transfer, details are given once the collaboration has started.